Contact Center Solution
For Business Voice & Business Voice+
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Elevate The Customer Experience With Sangoma's Contact Center
Sangoma’s Contact Center is a complete inbound contact center solution that will keep your customers on the cutting edge with a comprehensive suite of features, including an easy-to-use, web-based interface that makes it simple to add queues and agents. With advanced and customizable features such as call routing, management and reporting, your customers will enjoy a streamlined experience that both improves customer satisfaction and boosts agent productivity.
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The Only Contact Center Solution Your Business Will Ever Need
Contact Center Solution Features & Benefits
- Agent login/logout
- Callbacks and Post Call Surveys
- Skill-based ring strategies
- Flexible queuing configurations
- Real-time displays (optional)
- In-depth reporting (optional)
- Embedded softphone requiring no additional downloads to agent desktops
- HIPAA Compliant
- Agent barge, monitor, and whisper functionality
- Optional cloud-based recording of agents' inbound and outbound calls for quality assurance or archival purposes
- Ability to add to any existing Sangoma Business Voice or Business Voice+ system with no additional hardware required.
- Click-to-Dial
- Mobile Agent App
- SF Connector for Salesforce Tenants
- Interactive Voice Response with Text-to-Speech (IVR Builder)
Key Competitive Contact Center Solution Differentiators
- 24/7 support across the United States
- Integrates with analog devices
- Key system emulation
- 30-day money-back guarantee
- Flexible cloud or on-site solutions that ensure call quality, reliability and functionality
- Free next-business-day parts replacement and software updates
- Uses unique proprietary technology, eliminating the need for additional hardware
Sangoma Contact Center Solution for Business Voice & Business Voice+
Customer-facing, multi-location businesses lacking a unified approach to handling customer calls.
Access to metrics to properly gauge customer sentiment and experience.
Remaining cost-effective without sacrificing functionality.
More cost-effective than many competitor contact center solutions, while still including all the bells and whistles of a complete inbound call center service. Contact Center can be bundled with other Sangoma products, allowing for additional savings.
Streamlining the managerial processes of the call center.
Wondering if you need a full blown Contact Center or if a departmental solution is right for you? Click here in order to find out the key differences between our Contact Center & Service Insight offerings.